Shipping policy

At VEDFRA, we are committed to delivering your order safely and on time. Every order is carefully processed and shipped with trusted courier partners to ensure a smooth shopping experience.

Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, festivals, or new product launches, processing may take slightly longer.

Estimated Delivery Time

Location Delivery Time
Maharashtra 2–4 Business Days
Metro Cities 3–6 Business Days
Rest of India 4–8 Business Days
Remote Areas 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier service.

Shipping Charges

  • Free Shipping on all orders above ₹999.
  • A standard shipping charge will apply to orders below ₹999 and will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details

You can use the tracking number to monitor your shipment in real time.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If the order cannot be delivered due to:

  • Incorrect shipping address
  • Customer unavailable
  • Refusal to accept delivery

the package may be returned to us. Additional shipping charges may apply for re-dispatch.

Address Changes

Shipping addresses can only be changed before your order has been dispatched.

Once an order has been shipped, we are unable to modify the delivery address.

Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier network disruptions

VEDFRA is not responsible for delays caused by third-party courier services or unforeseen events.

Damaged or Tampered Packages

If your package appears damaged or tampered with upon delivery:

  1. Take clear photos before opening the package.
  2. Contact us within 24 hours of delivery.
  3. Share your order number along with the photos.

We will investigate the issue and provide an appropriate resolution.

Lost Shipments

If a shipment is officially confirmed as lost by the courier partner, we will offer either:

  • A replacement (subject to product availability), or
  • A full refund.